Incidents reported on status page for Theneo https://theneo.betteruptime.com/ https://d1lppblt9t2x15.cloudfront.net/logos/593a9c9cc16bd6e14057edf8ef95832a.png https://theneo.betteruptime.com/ en https://theneo.betteruptime.com/ Fri, 20 Mar 2026 03:01:16 +0000 https://theneo.betteruptime.com/#581e9ca730aeb4caf7d80261bb8b41ac550f12200f66308ad8e2b4cde53e6fcd Theneo Published Docs recovered https://theneo.betteruptime.com/ Fri, 20 Mar 2026 02:56:24 +0000 https://theneo.betteruptime.com/#581e9ca730aeb4caf7d80261bb8b41ac550f12200f66308ad8e2b4cde53e6fcd Theneo Published Docs went down https://theneo.betteruptime.com/ Wed, 18 Mar 2026 12:32:52 +0000 https://theneo.betteruptime.com/#a6ac140ea0347a0cbed551a2873f837552c9f28be64b637ac30bf64b4bf32906 Theneo Published Docs recovered https://theneo.betteruptime.com/ Wed, 18 Mar 2026 12:31:07 +0000 https://theneo.betteruptime.com/#a6ac140ea0347a0cbed551a2873f837552c9f28be64b637ac30bf64b4bf32906 Theneo Published Docs went down https://theneo.betteruptime.com/ Tue, 10 Mar 2026 02:28:31 +0000 https://theneo.betteruptime.com/#24de96f6207c572f01e9fe885e0afddd2355895c975afb1467fbff8bef2d92cd Theneo Editor recovered https://theneo.betteruptime.com/ Tue, 10 Mar 2026 01:59:03 +0000 https://theneo.betteruptime.com/#24de96f6207c572f01e9fe885e0afddd2355895c975afb1467fbff8bef2d92cd Theneo Editor went down https://theneo.betteruptime.com/ Mon, 09 Mar 2026 21:03:02 +0000 https://theneo.betteruptime.com/#a75ae9503b28fd68372a7d5708f73ae0292f1ee8fb60a5ffee7b9e412fd1923f Theneo Developer Portal recovered https://theneo.betteruptime.com/ Mon, 09 Mar 2026 20:59:58 +0000 https://theneo.betteruptime.com/#a75ae9503b28fd68372a7d5708f73ae0292f1ee8fb60a5ffee7b9e412fd1923f Theneo Developer Portal went down https://theneo.betteruptime.com/ Mon, 09 Mar 2026 18:38:03 +0000 https://theneo.betteruptime.com/#4acb287b90d812b11f2654783e677e6b5c4156554fe8fa78748a55e818350d74 Theneo Published Docs recovered https://theneo.betteruptime.com/ Mon, 09 Mar 2026 18:36:14 +0000 https://theneo.betteruptime.com/#4acb287b90d812b11f2654783e677e6b5c4156554fe8fa78748a55e818350d74 Theneo Published Docs went down https://theneo.betteruptime.com/ Mon, 09 Mar 2026 18:34:47 +0000 https://theneo.betteruptime.com/#5838e721b93de4c90bc32d90032fb16c643c3dfe068214cf8fe9e4b767b5517b Theneo Published Docs recovered https://theneo.betteruptime.com/ Mon, 09 Mar 2026 18:33:09 +0000 https://theneo.betteruptime.com/#5838e721b93de4c90bc32d90032fb16c643c3dfe068214cf8fe9e4b767b5517b Theneo Published Docs went down https://theneo.betteruptime.com/ Sun, 08 Mar 2026 20:32:41 +0000 https://theneo.betteruptime.com/#1fbdf42adf79dea21ad56a03c1e8e8f345538cda389cb8108e49a7907c94a61c Theneo Published Docs recovered https://theneo.betteruptime.com/ Sun, 08 Mar 2026 20:28:09 +0000 https://theneo.betteruptime.com/#1fbdf42adf79dea21ad56a03c1e8e8f345538cda389cb8108e49a7907c94a61c Theneo Published Docs went down https://theneo.betteruptime.com/ Tue, 24 Feb 2026 14:32:36 +0000 https://theneo.betteruptime.com/#8a4da87aaaf68b42430764ce2e4e6fefcec92fdcc5dda81c21f34df4a0e34b69 Theneo Published Docs recovered https://theneo.betteruptime.com/ Tue, 24 Feb 2026 14:32:15 +0000 https://theneo.betteruptime.com/#8a4da87aaaf68b42430764ce2e4e6fefcec92fdcc5dda81c21f34df4a0e34b69 Theneo Published Docs went down https://theneo.betteruptime.com/ Tue, 24 Feb 2026 14:32:09 +0000 https://theneo.betteruptime.com/#968fd5d1e247dcf518d432b16fd338c79d4feb3e462ff495e20e4dfe6bc11f4f Theneo Developer Portal recovered https://theneo.betteruptime.com/ Tue, 24 Feb 2026 14:31:52 +0000 https://theneo.betteruptime.com/#968fd5d1e247dcf518d432b16fd338c79d4feb3e462ff495e20e4dfe6bc11f4f Theneo Developer Portal went down https://theneo.betteruptime.com/ Tue, 24 Feb 2026 14:20:06 +0000 https://theneo.betteruptime.com/#ae96005e4efd70aff4f1c3f72812b2fff9a82cfa2596f8ef2c69254afb07e68a Theneo Published Docs recovered https://theneo.betteruptime.com/ Tue, 24 Feb 2026 14:18:13 +0000 https://theneo.betteruptime.com/#ae96005e4efd70aff4f1c3f72812b2fff9a82cfa2596f8ef2c69254afb07e68a Theneo Published Docs went down https://theneo.betteruptime.com/ Tue, 24 Feb 2026 13:29:06 +0000 https://theneo.betteruptime.com/#103fc8f813c839e5f76c99adc8eeff7557033347b95787876baae504c31e6faf Theneo Editor recovered https://theneo.betteruptime.com/ Tue, 24 Feb 2026 13:28:57 +0000 https://theneo.betteruptime.com/#103fc8f813c839e5f76c99adc8eeff7557033347b95787876baae504c31e6faf Theneo Editor went down https://theneo.betteruptime.com/ Tue, 24 Feb 2026 13:28:52 +0000 https://theneo.betteruptime.com/#d686fe7024822a3481aaebdfe4cfeb2d76763e6b2ac8b4281a8ac195d702ae46 Theneo Published Docs recovered https://theneo.betteruptime.com/ Tue, 24 Feb 2026 13:28:09 +0000 https://theneo.betteruptime.com/#d686fe7024822a3481aaebdfe4cfeb2d76763e6b2ac8b4281a8ac195d702ae46 Theneo Published Docs went down https://theneo.betteruptime.com/ Tue, 24 Feb 2026 13:21:32 +0000 https://theneo.betteruptime.com/#f9d6ee3952182f1a09436c4a3cff6efd83b590b5e16fca71637a55c7417ad83a Theneo Published Docs recovered https://theneo.betteruptime.com/ Tue, 24 Feb 2026 13:21:12 +0000 https://theneo.betteruptime.com/#f9d6ee3952182f1a09436c4a3cff6efd83b590b5e16fca71637a55c7417ad83a Theneo Published Docs went down https://theneo.betteruptime.com/ Mon, 23 Feb 2026 11:31:28 +0000 https://theneo.betteruptime.com/#39be4daa07551a6089dd21f91f69a295c26f97e9c7fcf00ed6bbd49c7344c595 Theneo Editor recovered https://theneo.betteruptime.com/ Mon, 23 Feb 2026 11:31:21 +0000 https://theneo.betteruptime.com/#892c88d83df494803e2d677c04bb4abe91bf69417a46d88289f456e5dffc1dcc Theneo Published Docs recovered https://theneo.betteruptime.com/ Mon, 23 Feb 2026 11:31:14 +0000 https://theneo.betteruptime.com/#892c88d83df494803e2d677c04bb4abe91bf69417a46d88289f456e5dffc1dcc Theneo Published Docs went down https://theneo.betteruptime.com/ Mon, 23 Feb 2026 11:30:22 +0000 https://theneo.betteruptime.com/#39be4daa07551a6089dd21f91f69a295c26f97e9c7fcf00ed6bbd49c7344c595 Theneo Editor went down https://theneo.betteruptime.com/ Fri, 20 Feb 2026 11:08:01 +0000 https://theneo.betteruptime.com/#d327b3811b2e3173073f9ea431783bfebbf6301296bf51c904d01146011a0cf3 Theneo Published Docs recovered https://theneo.betteruptime.com/ Fri, 20 Feb 2026 11:06:13 +0000 https://theneo.betteruptime.com/#d327b3811b2e3173073f9ea431783bfebbf6301296bf51c904d01146011a0cf3 Theneo Published Docs went down https://theneo.betteruptime.com/ Fri, 20 Feb 2026 11:05:31 +0000 https://theneo.betteruptime.com/#27a54a4a086c771ba7a771b428abc7dac0a19a5827f6e5cd7fbdedcfbfd716e6 Theneo Published Docs recovered https://theneo.betteruptime.com/ Fri, 20 Feb 2026 11:05:29 +0000 https://theneo.betteruptime.com/#0fea6ad7ae35d197bfb06f78f7002c571dd19519ce7aa89633fd8a270e50d5d0 Theneo Developer Portal recovered https://theneo.betteruptime.com/ Fri, 20 Feb 2026 11:03:09 +0000 https://theneo.betteruptime.com/#27a54a4a086c771ba7a771b428abc7dac0a19a5827f6e5cd7fbdedcfbfd716e6 Theneo Published Docs went down https://theneo.betteruptime.com/ Fri, 20 Feb 2026 11:01:53 +0000 https://theneo.betteruptime.com/#0fea6ad7ae35d197bfb06f78f7002c571dd19519ce7aa89633fd8a270e50d5d0 Theneo Developer Portal went down https://theneo.betteruptime.com/ Tue, 17 Feb 2026 11:26:13 +0000 https://theneo.betteruptime.com/#11c86bcc1281678d3cb3877524153dc3c73288c0b17218626334303af2ec4098 Theneo Published Docs recovered https://theneo.betteruptime.com/ Tue, 17 Feb 2026 11:23:08 +0000 https://theneo.betteruptime.com/#11c86bcc1281678d3cb3877524153dc3c73288c0b17218626334303af2ec4098 Theneo Published Docs went down https://theneo.betteruptime.com/incident/780445 Fri, 05 Dec 2025 08:58:21 -0000 https://theneo.betteruptime.com/incident/780445#1b46fff283c9a80b75963636e50eaa42b791674739c2860e5c566b76010e80b7 https://www.cloudflarestatus.com/ https://theneo.betteruptime.com/incident/776512 Sat, 29 Nov 2025 21:00:05 -0000 https://theneo.betteruptime.com/incident/776512#1bd940833b43a4d1353b541ae3af0c0443b3543f37a256ab0cb14756b39db71e Brief Update to N.Virginia Servers https://theneo.betteruptime.com/incident/777290 Wed, 26 Nov 2025 22:00:00 -0000 https://theneo.betteruptime.com/incident/777290#958dfe65378524e8539d1fe4dfc603b3509faa4d9bf38b08ed7437f6479361cc We’re performing a planned server upgrade to improve performance, reliability, and scalability. During this maintenance window, you may experience brief periods of limited access. Thank you for your patience—we’re making things faster and more stable for you. https://theneo.betteruptime.com/incident/753025 Tue, 28 Oct 2025 11:30:31 -0000 https://theneo.betteruptime.com/incident/753025#899a43900d4ce5fcbd5b984190104dda8c48f56d6c8cbf07680e09c169e4928e We are running AWS Maintenance, if you experience any issues please email us at hello@theneo.io https://theneo.betteruptime.com/incident/564217 Wed, 14 May 2025 13:00:00 -0000 https://theneo.betteruptime.com/incident/564217#edbf75c568dbc5705f7a5c72c1b8ae31e33633c3239f4a2e95b7d46598b9b81d We’re currently experiencing an unexpected delay in our database upgrade. As traffic grew rapidly today, MongoDB Atlas’s automatic scaling feature attempted to increase our cluster capacity —but ran into an internal hiccup that has left the upgrade in progress longer than anyone anticipated. While our platform has remained stable and secure throughout, you may notice some intermittent slowdowns until the process completes. Please rest assured that we’re in constant, real-time collaboration with the MongoDB Atlas engineering team, and they’ve elevated our case to their highest priority. We’ve also provisioned additional read replicas on standby to help pick up any extra load as soon as the upgrade finishes. Our goal is to have full capacity restored within the next hour, and we’ll update you immediately once everything is back to normal. We sincerely apologize for any inconvenience this may cause. Thank you for your patience and understanding—your success is our top priority, and we’re holding MongoDB Atlas accountable for resolving this as quickly as possible. https://theneo.betteruptime.com/incident/548498 Mon, 21 Apr 2025 12:14:00 -0000 https://theneo.betteruptime.com/incident/548498#5b9a47666c7a5319918805400d832bfb0593bf161b766b035bc232f648647e73 Server updates https://theneo.betteruptime.com/incident/547743 Sat, 19 Apr 2025 12:46:00 -0000 https://theneo.betteruptime.com/incident/547743#cad95c712573deebd208e4fef8316ea36a48662baa574539cfda96707e724b22 Maintenance mode activated https://theneo.betteruptime.com/incident/522119 Mon, 03 Mar 2025 21:20:00 -0000 https://theneo.betteruptime.com/incident/522119#154b2f7d8e59f56070ad1ec906713729eb78151df14284590b3ef7c25ba43eac All the services should be operational, if you face any issues please reach out to hello@theneo.io https://theneo.betteruptime.com/incident/469043 Thu, 28 Nov 2024 04:17:00 -0000 https://theneo.betteruptime.com/incident/469043#b9573196e3a5101036703b24d2b827b21a732ae51bb1089ab86f44a34b1461c7 Migration pre-release https://theneo.betteruptime.com/incident/449676 Thu, 24 Oct 2024 05:00:00 -0000 https://theneo.betteruptime.com/incident/449676#722e9ad29d8c6eb191bbf9d099474ec404e706090493a9daa34ba896bf1bbb25 Hi there, We are performing scheduled maintenance on our servers. If you encounter any issues with your documentation, please don't hesitate to reach out to us at hello@theneo.io. Thanks for your understanding! https://theneo.betteruptime.com/incident/236108 Sat, 22 Jul 2023 17:58:00 -0000 https://theneo.betteruptime.com/incident/236108#95fb0bccb64a557e57a0a6c565eae57a3f1031175cb1172243849ba97e143371 Our servers are scheduled for important updates. During this time, the system will be in maintenance mode and temporarily unavailable. We apologize for any inconvenience and thank you for your patience as we work to enhance our service quality. Please check back for updates https://theneo.betteruptime.com/incident/225213 Tue, 27 Jun 2023 07:06:00 -0000 https://theneo.betteruptime.com/incident/225213#88abbd5796ffcf653df3e2fb594557b7fccba8bcac0f94549f6dfcf14a257fab We are doing maintance on our servers, will be back shortly https://theneo.betteruptime.com/incident/206040 Thu, 11 May 2023 10:00:00 -0000 https://theneo.betteruptime.com/incident/206040#f507382d076fe4c12c89731b05a89b137b118f82cfb9ad14bd885ebd9dedf1a1 Releasing the new look for the published docs, ChatGPT, Advanced Search, Endpoint Summaries and other exciting updates https://theneo.betteruptime.com/incident/175400 Wed, 15 Feb 2023 18:00:00 -0000 https://theneo.betteruptime.com/incident/175400#051a77fa15678c0cb2e1fc75e011b3cf30e2e10503dffb0b88198c43b5b22598 Maintenance completed https://theneo.betteruptime.com/incident/175400 Wed, 15 Feb 2023 14:30:00 -0000 https://theneo.betteruptime.com/incident/175400#51e9f35e1d5a7f83de5be571db16ce2997774f128ea9ffff7e1aaae8fae5b79f We are deploying for alll of our existing users a convertion from old edtiro to new one