Incidents reported on status page for Theneo https://theneo.betteruptime.com/ https://d1lppblt9t2x15.cloudfront.net/logos/593a9c9cc16bd6e14057edf8ef95832a.png https://theneo.betteruptime.com/ en https://theneo.betteruptime.com/ Fri, 26 Jun 2026 07:59:51 +0000 https://theneo.betteruptime.com/#66cca3165cfa61c7596abf45fa8fa721bc49fed4c354b4790d91d8e8b43856c2 Theneo Developer Portal recovered https://theneo.betteruptime.com/ Fri, 26 Jun 2026 07:59:51 +0000 https://theneo.betteruptime.com/#66cca3165cfa61c7596abf45fa8fa721bc49fed4c354b4790d91d8e8b43856c2 Theneo Developer Portal went down https://theneo.betteruptime.com/ Fri, 26 Jun 2026 07:58:51 +0000 https://theneo.betteruptime.com/#a336f7c465a0e55a065c964fde4be4640c8040bb7010f863eb057da2ba831aba Theneo Editor recovered https://theneo.betteruptime.com/ Fri, 26 Jun 2026 07:58:39 +0000 https://theneo.betteruptime.com/#a336f7c465a0e55a065c964fde4be4640c8040bb7010f863eb057da2ba831aba Theneo Editor went down https://theneo.betteruptime.com/ Sat, 16 May 2026 09:01:37 +0000 https://theneo.betteruptime.com/#654e06fcb1c9e3cdbb41fe394c6b65fbcdf647860ab70a4e71455203de7f87a5 Theneo Published Docs recovered https://theneo.betteruptime.com/ Sat, 16 May 2026 09:01:25 +0000 https://theneo.betteruptime.com/#654e06fcb1c9e3cdbb41fe394c6b65fbcdf647860ab70a4e71455203de7f87a5 Theneo Published Docs went down https://theneo.betteruptime.com/ Fri, 15 May 2026 08:02:02 +0000 https://theneo.betteruptime.com/#e52610e76174330afa23d91321b92cc0a6ce7a94d993f3b59f761ada8603fef6 Theneo Published Docs recovered https://theneo.betteruptime.com/ Fri, 15 May 2026 08:01:40 +0000 https://theneo.betteruptime.com/#e52610e76174330afa23d91321b92cc0a6ce7a94d993f3b59f761ada8603fef6 Theneo Published Docs went down https://theneo.betteruptime.com/ Tue, 12 May 2026 00:01:09 +0000 https://theneo.betteruptime.com/#7c8c3eaf53ec8da18b228125fa52002c1f0781e1dc55550c13d6d060fd35141c Theneo Published Docs recovered https://theneo.betteruptime.com/ Mon, 11 May 2026 23:56:24 +0000 https://theneo.betteruptime.com/#7c8c3eaf53ec8da18b228125fa52002c1f0781e1dc55550c13d6d060fd35141c Theneo Published Docs went down https://theneo.betteruptime.com/ Sat, 09 May 2026 06:18:37 +0000 https://theneo.betteruptime.com/#34d6a0461e83e9d8d1477b4f3786841b790541638950e3f6bef3fdcbbef0c2f1 Theneo Published Docs recovered https://theneo.betteruptime.com/ Sat, 09 May 2026 06:18:14 +0000 https://theneo.betteruptime.com/#34d6a0461e83e9d8d1477b4f3786841b790541638950e3f6bef3fdcbbef0c2f1 Theneo Published Docs went down https://theneo.betteruptime.com/ Sat, 25 Apr 2026 21:23:16 +0000 https://theneo.betteruptime.com/#44184ecc7d6a0503e886ea55ae7f794c98b7057ec35d7c13390c55c7c0922bb1 Theneo Published Docs recovered https://theneo.betteruptime.com/ Sat, 25 Apr 2026 21:23:11 +0000 https://theneo.betteruptime.com/#44184ecc7d6a0503e886ea55ae7f794c98b7057ec35d7c13390c55c7c0922bb1 Theneo Published Docs went down https://theneo.betteruptime.com/ Sat, 25 Apr 2026 21:18:28 +0000 https://theneo.betteruptime.com/#494b4212d106e29f5cf0d2205982c8d5d9becaf510a3644c0e7a611ce8426899 Theneo Published Docs recovered https://theneo.betteruptime.com/ Sat, 25 Apr 2026 21:18:20 +0000 https://theneo.betteruptime.com/#494b4212d106e29f5cf0d2205982c8d5d9becaf510a3644c0e7a611ce8426899 Theneo Published Docs went down https://theneo.betteruptime.com/ Sat, 25 Apr 2026 15:47:48 +0000 https://theneo.betteruptime.com/#d2df6493ec4656b8de16d900911d8dd2f2a2a4333070c51abc03998e41645526 Theneo Published Docs recovered https://theneo.betteruptime.com/ Sat, 25 Apr 2026 15:47:11 +0000 https://theneo.betteruptime.com/#d2df6493ec4656b8de16d900911d8dd2f2a2a4333070c51abc03998e41645526 Theneo Published Docs went down https://theneo.betteruptime.com/ Sat, 25 Apr 2026 15:27:36 +0000 https://theneo.betteruptime.com/#8157234ee3760ee5e21d845ee5e84683fbbfb843340bc48440855cf248c955fd Theneo Published Docs recovered https://theneo.betteruptime.com/ Sat, 25 Apr 2026 15:27:25 +0000 https://theneo.betteruptime.com/#8157234ee3760ee5e21d845ee5e84683fbbfb843340bc48440855cf248c955fd Theneo Published Docs went down https://theneo.betteruptime.com/ Sat, 25 Apr 2026 15:23:14 +0000 https://theneo.betteruptime.com/#114bc38a4a507cb80f31016d820916f00f0222c25fa3d6119292986dcf6d8e71 Theneo Published Docs recovered https://theneo.betteruptime.com/ Sat, 25 Apr 2026 15:23:07 +0000 https://theneo.betteruptime.com/#114bc38a4a507cb80f31016d820916f00f0222c25fa3d6119292986dcf6d8e71 Theneo Published Docs went down https://theneo.betteruptime.com/ Sat, 25 Apr 2026 15:03:13 +0000 https://theneo.betteruptime.com/#7eec2f3fd45dc437ef633d8bc698cbbe8e842dc381e3bb7a319af0c51332988e Theneo Published Docs recovered https://theneo.betteruptime.com/ Sat, 25 Apr 2026 15:03:09 +0000 https://theneo.betteruptime.com/#7eec2f3fd45dc437ef633d8bc698cbbe8e842dc381e3bb7a319af0c51332988e Theneo Published Docs went down https://theneo.betteruptime.com/ Sat, 25 Apr 2026 15:01:51 +0000 https://theneo.betteruptime.com/#1e93812aa3fe98b77b5b373e3eef1904e1a50177dd28290ac595f51542da7e6e Theneo Developer Portal recovered https://theneo.betteruptime.com/ Sat, 25 Apr 2026 15:01:44 +0000 https://theneo.betteruptime.com/#1e93812aa3fe98b77b5b373e3eef1904e1a50177dd28290ac595f51542da7e6e Theneo Developer Portal went down https://theneo.betteruptime.com/ Sat, 25 Apr 2026 15:00:22 +0000 https://theneo.betteruptime.com/#5b5c9a1579b20c4bf15224f2ce12a1063a9191289f7d7e39ab33b4c7fdd378d3 Theneo Editor recovered https://theneo.betteruptime.com/ Sat, 25 Apr 2026 15:00:15 +0000 https://theneo.betteruptime.com/#5b5c9a1579b20c4bf15224f2ce12a1063a9191289f7d7e39ab33b4c7fdd378d3 Theneo Editor went down https://theneo.betteruptime.com/ Fri, 24 Apr 2026 16:54:20 +0000 https://theneo.betteruptime.com/#2e609a4325c85cb712a705cce07adb2bb44ccb72481235fb615f72ef066d7c3f Theneo Published Docs recovered https://theneo.betteruptime.com/ Fri, 24 Apr 2026 16:53:16 +0000 https://theneo.betteruptime.com/#2e609a4325c85cb712a705cce07adb2bb44ccb72481235fb615f72ef066d7c3f Theneo Published Docs went down https://theneo.betteruptime.com/ Fri, 24 Apr 2026 16:49:11 +0000 https://theneo.betteruptime.com/#1b733bc7e4e5ffa308da0bf85cb467cd8f34cb9f2a088ede22918ef15c3027d3 Theneo Published Docs recovered https://theneo.betteruptime.com/ Fri, 24 Apr 2026 16:48:11 +0000 https://theneo.betteruptime.com/#1b733bc7e4e5ffa308da0bf85cb467cd8f34cb9f2a088ede22918ef15c3027d3 Theneo Published Docs went down https://theneo.betteruptime.com/ Fri, 24 Apr 2026 16:16:20 +0000 https://theneo.betteruptime.com/#404f41031254b049ac6e852a028d8b8e16da142673b004104907865fec564834 Theneo Published Docs recovered https://theneo.betteruptime.com/ Fri, 24 Apr 2026 16:12:16 +0000 https://theneo.betteruptime.com/#404f41031254b049ac6e852a028d8b8e16da142673b004104907865fec564834 Theneo Published Docs went down https://theneo.betteruptime.com/ Fri, 24 Apr 2026 16:10:37 +0000 https://theneo.betteruptime.com/#3d86a64e87aaf95ae462f6278508310572eec09f50ff85a8d86092fe3377bffb Theneo Published Docs recovered https://theneo.betteruptime.com/ Fri, 24 Apr 2026 16:08:09 +0000 https://theneo.betteruptime.com/#3d86a64e87aaf95ae462f6278508310572eec09f50ff85a8d86092fe3377bffb Theneo Published Docs went down https://theneo.betteruptime.com/ Thu, 23 Apr 2026 04:54:35 +0000 https://theneo.betteruptime.com/#5000f621b9f691d1cb7ff1d3ffde72faaad45814b8d0df4cfe28904423f9e1d3 Theneo Published Docs recovered https://theneo.betteruptime.com/ Thu, 23 Apr 2026 04:53:24 +0000 https://theneo.betteruptime.com/#5000f621b9f691d1cb7ff1d3ffde72faaad45814b8d0df4cfe28904423f9e1d3 Theneo Published Docs went down https://theneo.betteruptime.com/ Sun, 19 Apr 2026 19:13:24 +0000 https://theneo.betteruptime.com/#1ea4c02266d2425e202fb1ba70f442eaad362828ad6d06a1f007fbec86eb527d Theneo Published Docs recovered https://theneo.betteruptime.com/ Sun, 19 Apr 2026 19:11:23 +0000 https://theneo.betteruptime.com/#1ea4c02266d2425e202fb1ba70f442eaad362828ad6d06a1f007fbec86eb527d Theneo Published Docs went down https://theneo.betteruptime.com/ Sat, 11 Apr 2026 10:16:16 +0000 https://theneo.betteruptime.com/#4e479c8ced6ce4d5797d478ea22e9aaf2f49c615815b116db8e465eaf00b62c0 Theneo Published Docs recovered https://theneo.betteruptime.com/ Sat, 11 Apr 2026 10:11:25 +0000 https://theneo.betteruptime.com/#4e479c8ced6ce4d5797d478ea22e9aaf2f49c615815b116db8e465eaf00b62c0 Theneo Published Docs went down https://theneo.betteruptime.com/incident/780445 Fri, 05 Dec 2025 08:58:21 -0000 https://theneo.betteruptime.com/incident/780445#1b46fff283c9a80b75963636e50eaa42b791674739c2860e5c566b76010e80b7 https://www.cloudflarestatus.com/ https://theneo.betteruptime.com/incident/776512 Sat, 29 Nov 2025 21:00:05 -0000 https://theneo.betteruptime.com/incident/776512#1bd940833b43a4d1353b541ae3af0c0443b3543f37a256ab0cb14756b39db71e Brief Update to N.Virginia Servers https://theneo.betteruptime.com/incident/777290 Wed, 26 Nov 2025 22:00:00 -0000 https://theneo.betteruptime.com/incident/777290#958dfe65378524e8539d1fe4dfc603b3509faa4d9bf38b08ed7437f6479361cc We’re performing a planned server upgrade to improve performance, reliability, and scalability. During this maintenance window, you may experience brief periods of limited access. Thank you for your patience—we’re making things faster and more stable for you. https://theneo.betteruptime.com/incident/753025 Tue, 28 Oct 2025 11:30:31 -0000 https://theneo.betteruptime.com/incident/753025#899a43900d4ce5fcbd5b984190104dda8c48f56d6c8cbf07680e09c169e4928e We are running AWS Maintenance, if you experience any issues please email us at hello@theneo.io https://theneo.betteruptime.com/incident/564217 Wed, 14 May 2025 13:00:00 -0000 https://theneo.betteruptime.com/incident/564217#edbf75c568dbc5705f7a5c72c1b8ae31e33633c3239f4a2e95b7d46598b9b81d We’re currently experiencing an unexpected delay in our database upgrade. As traffic grew rapidly today, MongoDB Atlas’s automatic scaling feature attempted to increase our cluster capacity —but ran into an internal hiccup that has left the upgrade in progress longer than anyone anticipated. While our platform has remained stable and secure throughout, you may notice some intermittent slowdowns until the process completes. Please rest assured that we’re in constant, real-time collaboration with the MongoDB Atlas engineering team, and they’ve elevated our case to their highest priority. We’ve also provisioned additional read replicas on standby to help pick up any extra load as soon as the upgrade finishes. Our goal is to have full capacity restored within the next hour, and we’ll update you immediately once everything is back to normal. We sincerely apologize for any inconvenience this may cause. Thank you for your patience and understanding—your success is our top priority, and we’re holding MongoDB Atlas accountable for resolving this as quickly as possible. https://theneo.betteruptime.com/incident/548498 Mon, 21 Apr 2025 12:14:00 -0000 https://theneo.betteruptime.com/incident/548498#5b9a47666c7a5319918805400d832bfb0593bf161b766b035bc232f648647e73 Server updates https://theneo.betteruptime.com/incident/547743 Sat, 19 Apr 2025 12:46:00 -0000 https://theneo.betteruptime.com/incident/547743#cad95c712573deebd208e4fef8316ea36a48662baa574539cfda96707e724b22 Maintenance mode activated https://theneo.betteruptime.com/incident/522119 Mon, 03 Mar 2025 21:20:00 -0000 https://theneo.betteruptime.com/incident/522119#154b2f7d8e59f56070ad1ec906713729eb78151df14284590b3ef7c25ba43eac All the services should be operational, if you face any issues please reach out to hello@theneo.io https://theneo.betteruptime.com/incident/469043 Thu, 28 Nov 2024 04:17:00 -0000 https://theneo.betteruptime.com/incident/469043#b9573196e3a5101036703b24d2b827b21a732ae51bb1089ab86f44a34b1461c7 Migration pre-release https://theneo.betteruptime.com/incident/449676 Thu, 24 Oct 2024 05:00:00 -0000 https://theneo.betteruptime.com/incident/449676#722e9ad29d8c6eb191bbf9d099474ec404e706090493a9daa34ba896bf1bbb25 Hi there, We are performing scheduled maintenance on our servers. If you encounter any issues with your documentation, please don't hesitate to reach out to us at hello@theneo.io. Thanks for your understanding! https://theneo.betteruptime.com/incident/236108 Sat, 22 Jul 2023 17:58:00 -0000 https://theneo.betteruptime.com/incident/236108#95fb0bccb64a557e57a0a6c565eae57a3f1031175cb1172243849ba97e143371 Our servers are scheduled for important updates. During this time, the system will be in maintenance mode and temporarily unavailable. We apologize for any inconvenience and thank you for your patience as we work to enhance our service quality. Please check back for updates https://theneo.betteruptime.com/incident/225213 Tue, 27 Jun 2023 07:06:00 -0000 https://theneo.betteruptime.com/incident/225213#88abbd5796ffcf653df3e2fb594557b7fccba8bcac0f94549f6dfcf14a257fab We are doing maintance on our servers, will be back shortly https://theneo.betteruptime.com/incident/206040 Thu, 11 May 2023 10:00:00 -0000 https://theneo.betteruptime.com/incident/206040#f507382d076fe4c12c89731b05a89b137b118f82cfb9ad14bd885ebd9dedf1a1 Releasing the new look for the published docs, ChatGPT, Advanced Search, Endpoint Summaries and other exciting updates https://theneo.betteruptime.com/incident/175400 Wed, 15 Feb 2023 18:00:00 -0000 https://theneo.betteruptime.com/incident/175400#051a77fa15678c0cb2e1fc75e011b3cf30e2e10503dffb0b88198c43b5b22598 Maintenance completed https://theneo.betteruptime.com/incident/175400 Wed, 15 Feb 2023 14:30:00 -0000 https://theneo.betteruptime.com/incident/175400#51e9f35e1d5a7f83de5be571db16ce2997774f128ea9ffff7e1aaae8fae5b79f We are deploying for alll of our existing users a convertion from old edtiro to new one