Incidents reported on status page for Theneo https://theneo.betteruptime.com/ https://d1lppblt9t2x15.cloudfront.net/logos/593a9c9cc16bd6e14057edf8ef95832a.png https://theneo.betteruptime.com/ en https://theneo.betteruptime.com/ Wed, 27 Aug 2025 10:25:01 +0000 https://theneo.betteruptime.com/#f22cc56bf928b8ab7a0026898c2df6549bfac9c3b4a2299244473f8b9e459f70 Theneo Published Docs recovered https://theneo.betteruptime.com/ Wed, 27 Aug 2025 10:21:13 +0000 https://theneo.betteruptime.com/#f22cc56bf928b8ab7a0026898c2df6549bfac9c3b4a2299244473f8b9e459f70 Theneo Published Docs went down https://theneo.betteruptime.com/ Wed, 06 Aug 2025 10:18:59 +0000 https://theneo.betteruptime.com/#1c073f8289dc1bdb54912501f13f0f2921645ef51c419d70ccff731b55d76edc Theneo Developer Portal recovered https://theneo.betteruptime.com/ Wed, 06 Aug 2025 10:17:10 +0000 https://theneo.betteruptime.com/#da143111d4017109aec9d3de0206aeecd62f603b6c0fda979255e4a825c1cbd8 Theneo Published Docs recovered https://theneo.betteruptime.com/ Wed, 06 Aug 2025 10:16:45 +0000 https://theneo.betteruptime.com/#8a09f135f0dd9f6993b110fb241fec984002a1c26a31c3af56e2493dba3ca4e1 Theneo Editor recovered https://theneo.betteruptime.com/ Wed, 06 Aug 2025 10:09:10 +0000 https://theneo.betteruptime.com/#da143111d4017109aec9d3de0206aeecd62f603b6c0fda979255e4a825c1cbd8 Theneo Published Docs went down https://theneo.betteruptime.com/ Wed, 06 Aug 2025 10:08:55 +0000 https://theneo.betteruptime.com/#1c073f8289dc1bdb54912501f13f0f2921645ef51c419d70ccff731b55d76edc Theneo Developer Portal went down https://theneo.betteruptime.com/ Wed, 06 Aug 2025 10:06:51 +0000 https://theneo.betteruptime.com/#8a09f135f0dd9f6993b110fb241fec984002a1c26a31c3af56e2493dba3ca4e1 Theneo Editor went down https://theneo.betteruptime.com/ Tue, 29 Jul 2025 23:07:56 +0000 https://theneo.betteruptime.com/#80b1f657aa61f66873dc83a150b2b6582ef0f69c2b363d884028576f72b5330d Theneo Developer Portal recovered https://theneo.betteruptime.com/ Tue, 29 Jul 2025 22:29:32 +0000 https://theneo.betteruptime.com/#80b1f657aa61f66873dc83a150b2b6582ef0f69c2b363d884028576f72b5330d Theneo Developer Portal went down https://theneo.betteruptime.com/ Mon, 28 Jul 2025 20:32:14 +0000 https://theneo.betteruptime.com/#c6f38d33cfa7b684c63b8ac839d825f87cde8894e622b1068dfc821dadaa0563 Theneo Developer Portal recovered https://theneo.betteruptime.com/ Mon, 28 Jul 2025 20:31:20 +0000 https://theneo.betteruptime.com/#c6f38d33cfa7b684c63b8ac839d825f87cde8894e622b1068dfc821dadaa0563 Theneo Developer Portal went down https://theneo.betteruptime.com/ Fri, 11 Jul 2025 09:15:48 +0000 https://theneo.betteruptime.com/#046d3235b83c197c201cbba02eb3ea13318b0eb3d87f7cb3b432a98f9d89e5ea Theneo Developer Portal recovered https://theneo.betteruptime.com/ Fri, 11 Jul 2025 09:03:49 +0000 https://theneo.betteruptime.com/#046d3235b83c197c201cbba02eb3ea13318b0eb3d87f7cb3b432a98f9d89e5ea Theneo Developer Portal went down https://theneo.betteruptime.com/incident/564217 Wed, 14 May 2025 16:30:00 -0000 https://theneo.betteruptime.com/incident/564217#f8d176bcbde87c5f525330b4288cdf01aff3dc88fabc0621c2496e673e1e0319 Maintenance completed https://theneo.betteruptime.com/incident/564217 Wed, 14 May 2025 16:30:00 -0000 https://theneo.betteruptime.com/incident/564217#f8d176bcbde87c5f525330b4288cdf01aff3dc88fabc0621c2496e673e1e0319 Maintenance completed https://theneo.betteruptime.com/incident/564217 Wed, 14 May 2025 16:30:00 -0000 https://theneo.betteruptime.com/incident/564217#f8d176bcbde87c5f525330b4288cdf01aff3dc88fabc0621c2496e673e1e0319 Maintenance completed https://theneo.betteruptime.com/incident/564217 Wed, 14 May 2025 13:00:00 -0000 https://theneo.betteruptime.com/incident/564217#edbf75c568dbc5705f7a5c72c1b8ae31e33633c3239f4a2e95b7d46598b9b81d We’re currently experiencing an unexpected delay in our database upgrade. As traffic grew rapidly today, MongoDB Atlas’s automatic scaling feature attempted to increase our cluster capacity —but ran into an internal hiccup that has left the upgrade in progress longer than anyone anticipated. While our platform has remained stable and secure throughout, you may notice some intermittent slowdowns until the process completes. Please rest assured that we’re in constant, real-time collaboration with the MongoDB Atlas engineering team, and they’ve elevated our case to their highest priority. We’ve also provisioned additional read replicas on standby to help pick up any extra load as soon as the upgrade finishes. Our goal is to have full capacity restored within the next hour, and we’ll update you immediately once everything is back to normal. We sincerely apologize for any inconvenience this may cause. Thank you for your patience and understanding—your success is our top priority, and we’re holding MongoDB Atlas accountable for resolving this as quickly as possible. https://theneo.betteruptime.com/incident/564217 Wed, 14 May 2025 13:00:00 -0000 https://theneo.betteruptime.com/incident/564217#edbf75c568dbc5705f7a5c72c1b8ae31e33633c3239f4a2e95b7d46598b9b81d We’re currently experiencing an unexpected delay in our database upgrade. As traffic grew rapidly today, MongoDB Atlas’s automatic scaling feature attempted to increase our cluster capacity —but ran into an internal hiccup that has left the upgrade in progress longer than anyone anticipated. While our platform has remained stable and secure throughout, you may notice some intermittent slowdowns until the process completes. Please rest assured that we’re in constant, real-time collaboration with the MongoDB Atlas engineering team, and they’ve elevated our case to their highest priority. We’ve also provisioned additional read replicas on standby to help pick up any extra load as soon as the upgrade finishes. Our goal is to have full capacity restored within the next hour, and we’ll update you immediately once everything is back to normal. We sincerely apologize for any inconvenience this may cause. Thank you for your patience and understanding—your success is our top priority, and we’re holding MongoDB Atlas accountable for resolving this as quickly as possible. https://theneo.betteruptime.com/incident/564217 Wed, 14 May 2025 13:00:00 -0000 https://theneo.betteruptime.com/incident/564217#edbf75c568dbc5705f7a5c72c1b8ae31e33633c3239f4a2e95b7d46598b9b81d We’re currently experiencing an unexpected delay in our database upgrade. As traffic grew rapidly today, MongoDB Atlas’s automatic scaling feature attempted to increase our cluster capacity —but ran into an internal hiccup that has left the upgrade in progress longer than anyone anticipated. While our platform has remained stable and secure throughout, you may notice some intermittent slowdowns until the process completes. Please rest assured that we’re in constant, real-time collaboration with the MongoDB Atlas engineering team, and they’ve elevated our case to their highest priority. We’ve also provisioned additional read replicas on standby to help pick up any extra load as soon as the upgrade finishes. Our goal is to have full capacity restored within the next hour, and we’ll update you immediately once everything is back to normal. We sincerely apologize for any inconvenience this may cause. Thank you for your patience and understanding—your success is our top priority, and we’re holding MongoDB Atlas accountable for resolving this as quickly as possible. https://theneo.betteruptime.com/incident/548498 Mon, 21 Apr 2025 12:40:00 -0000 https://theneo.betteruptime.com/incident/548498#bb9b756a03c8d0ef87b4c67e5a370f571224c82b75cbc28fc467a0e0728bdef0 Maintenance completed https://theneo.betteruptime.com/incident/548498 Mon, 21 Apr 2025 12:40:00 -0000 https://theneo.betteruptime.com/incident/548498#bb9b756a03c8d0ef87b4c67e5a370f571224c82b75cbc28fc467a0e0728bdef0 Maintenance completed https://theneo.betteruptime.com/incident/548498 Mon, 21 Apr 2025 12:40:00 -0000 https://theneo.betteruptime.com/incident/548498#bb9b756a03c8d0ef87b4c67e5a370f571224c82b75cbc28fc467a0e0728bdef0 Maintenance completed https://theneo.betteruptime.com/incident/548498 Mon, 21 Apr 2025 12:14:00 -0000 https://theneo.betteruptime.com/incident/548498#5b9a47666c7a5319918805400d832bfb0593bf161b766b035bc232f648647e73 Server updates https://theneo.betteruptime.com/incident/548498 Mon, 21 Apr 2025 12:14:00 -0000 https://theneo.betteruptime.com/incident/548498#5b9a47666c7a5319918805400d832bfb0593bf161b766b035bc232f648647e73 Server updates https://theneo.betteruptime.com/incident/548498 Mon, 21 Apr 2025 12:14:00 -0000 https://theneo.betteruptime.com/incident/548498#5b9a47666c7a5319918805400d832bfb0593bf161b766b035bc232f648647e73 Server updates https://theneo.betteruptime.com/incident/547743 Sat, 19 Apr 2025 13:40:00 -0000 https://theneo.betteruptime.com/incident/547743#58f42e811e7fe66aaef9832b29299a49f84f70caa98c63cb90470988764aed92 Maintenance completed https://theneo.betteruptime.com/incident/547743 Sat, 19 Apr 2025 13:40:00 -0000 https://theneo.betteruptime.com/incident/547743#58f42e811e7fe66aaef9832b29299a49f84f70caa98c63cb90470988764aed92 Maintenance completed https://theneo.betteruptime.com/incident/547743 Sat, 19 Apr 2025 13:40:00 -0000 https://theneo.betteruptime.com/incident/547743#58f42e811e7fe66aaef9832b29299a49f84f70caa98c63cb90470988764aed92 Maintenance completed https://theneo.betteruptime.com/incident/547743 Sat, 19 Apr 2025 12:46:00 -0000 https://theneo.betteruptime.com/incident/547743#cad95c712573deebd208e4fef8316ea36a48662baa574539cfda96707e724b22 Maintenance mode activated https://theneo.betteruptime.com/incident/547743 Sat, 19 Apr 2025 12:46:00 -0000 https://theneo.betteruptime.com/incident/547743#cad95c712573deebd208e4fef8316ea36a48662baa574539cfda96707e724b22 Maintenance mode activated https://theneo.betteruptime.com/incident/547743 Sat, 19 Apr 2025 12:46:00 -0000 https://theneo.betteruptime.com/incident/547743#cad95c712573deebd208e4fef8316ea36a48662baa574539cfda96707e724b22 Maintenance mode activated https://theneo.betteruptime.com/incident/522119 Mon, 03 Mar 2025 21:45:00 -0000 https://theneo.betteruptime.com/incident/522119#e8eb770015c032a5cb8ea36b1e90745ccd576ec7ce9604a795ccc022765d2bd6 Maintenance completed https://theneo.betteruptime.com/incident/522119 Mon, 03 Mar 2025 21:45:00 -0000 https://theneo.betteruptime.com/incident/522119#e8eb770015c032a5cb8ea36b1e90745ccd576ec7ce9604a795ccc022765d2bd6 Maintenance completed https://theneo.betteruptime.com/incident/522119 Mon, 03 Mar 2025 21:45:00 -0000 https://theneo.betteruptime.com/incident/522119#e8eb770015c032a5cb8ea36b1e90745ccd576ec7ce9604a795ccc022765d2bd6 Maintenance completed https://theneo.betteruptime.com/incident/522119 Mon, 03 Mar 2025 21:20:00 -0000 https://theneo.betteruptime.com/incident/522119#154b2f7d8e59f56070ad1ec906713729eb78151df14284590b3ef7c25ba43eac All the services should be operational, if you face any issues please reach out to hello@theneo.io https://theneo.betteruptime.com/incident/522119 Mon, 03 Mar 2025 21:20:00 -0000 https://theneo.betteruptime.com/incident/522119#154b2f7d8e59f56070ad1ec906713729eb78151df14284590b3ef7c25ba43eac All the services should be operational, if you face any issues please reach out to hello@theneo.io https://theneo.betteruptime.com/incident/522119 Mon, 03 Mar 2025 21:20:00 -0000 https://theneo.betteruptime.com/incident/522119#154b2f7d8e59f56070ad1ec906713729eb78151df14284590b3ef7c25ba43eac All the services should be operational, if you face any issues please reach out to hello@theneo.io https://theneo.betteruptime.com/incident/469043 Thu, 28 Nov 2024 04:35:00 -0000 https://theneo.betteruptime.com/incident/469043#6879c6eda0f26a94ec8430e81ca69812bc98ab4be049ef2e9ed35828a0a0c0a6 Maintenance completed https://theneo.betteruptime.com/incident/469043 Thu, 28 Nov 2024 04:35:00 -0000 https://theneo.betteruptime.com/incident/469043#6879c6eda0f26a94ec8430e81ca69812bc98ab4be049ef2e9ed35828a0a0c0a6 Maintenance completed https://theneo.betteruptime.com/incident/469043 Thu, 28 Nov 2024 04:35:00 -0000 https://theneo.betteruptime.com/incident/469043#6879c6eda0f26a94ec8430e81ca69812bc98ab4be049ef2e9ed35828a0a0c0a6 Maintenance completed https://theneo.betteruptime.com/incident/469043 Thu, 28 Nov 2024 04:17:00 -0000 https://theneo.betteruptime.com/incident/469043#b9573196e3a5101036703b24d2b827b21a732ae51bb1089ab86f44a34b1461c7 Migration pre-release https://theneo.betteruptime.com/incident/469043 Thu, 28 Nov 2024 04:17:00 -0000 https://theneo.betteruptime.com/incident/469043#b9573196e3a5101036703b24d2b827b21a732ae51bb1089ab86f44a34b1461c7 Migration pre-release https://theneo.betteruptime.com/incident/469043 Thu, 28 Nov 2024 04:17:00 -0000 https://theneo.betteruptime.com/incident/469043#b9573196e3a5101036703b24d2b827b21a732ae51bb1089ab86f44a34b1461c7 Migration pre-release https://theneo.betteruptime.com/incident/449676 Thu, 24 Oct 2024 06:40:00 -0000 https://theneo.betteruptime.com/incident/449676#b3d86c916a50a0824fa9caebb2c355431efe7623228dfc04403b23260049f76e Maintenance completed https://theneo.betteruptime.com/incident/449676 Thu, 24 Oct 2024 06:40:00 -0000 https://theneo.betteruptime.com/incident/449676#b3d86c916a50a0824fa9caebb2c355431efe7623228dfc04403b23260049f76e Maintenance completed https://theneo.betteruptime.com/incident/449676 Thu, 24 Oct 2024 06:40:00 -0000 https://theneo.betteruptime.com/incident/449676#b3d86c916a50a0824fa9caebb2c355431efe7623228dfc04403b23260049f76e Maintenance completed https://theneo.betteruptime.com/incident/449676 Thu, 24 Oct 2024 05:00:00 -0000 https://theneo.betteruptime.com/incident/449676#722e9ad29d8c6eb191bbf9d099474ec404e706090493a9daa34ba896bf1bbb25 Hi there, We are performing scheduled maintenance on our servers. If you encounter any issues with your documentation, please don't hesitate to reach out to us at hello@theneo.io. Thanks for your understanding! https://theneo.betteruptime.com/incident/449676 Thu, 24 Oct 2024 05:00:00 -0000 https://theneo.betteruptime.com/incident/449676#722e9ad29d8c6eb191bbf9d099474ec404e706090493a9daa34ba896bf1bbb25 Hi there, We are performing scheduled maintenance on our servers. If you encounter any issues with your documentation, please don't hesitate to reach out to us at hello@theneo.io. Thanks for your understanding! https://theneo.betteruptime.com/incident/449676 Thu, 24 Oct 2024 05:00:00 -0000 https://theneo.betteruptime.com/incident/449676#722e9ad29d8c6eb191bbf9d099474ec404e706090493a9daa34ba896bf1bbb25 Hi there, We are performing scheduled maintenance on our servers. If you encounter any issues with your documentation, please don't hesitate to reach out to us at hello@theneo.io. Thanks for your understanding! https://theneo.betteruptime.com/incident/236108 Sat, 22 Jul 2023 19:15:00 -0000 https://theneo.betteruptime.com/incident/236108#b6e6665111b541b7ebb1755f512f90f7d1b1c3f8908c35ecbb417797bcd10cdf Maintenance completed https://theneo.betteruptime.com/incident/236108 Sat, 22 Jul 2023 19:15:00 -0000 https://theneo.betteruptime.com/incident/236108#b6e6665111b541b7ebb1755f512f90f7d1b1c3f8908c35ecbb417797bcd10cdf Maintenance completed https://theneo.betteruptime.com/incident/236108 Sat, 22 Jul 2023 19:15:00 -0000 https://theneo.betteruptime.com/incident/236108#b6e6665111b541b7ebb1755f512f90f7d1b1c3f8908c35ecbb417797bcd10cdf Maintenance completed https://theneo.betteruptime.com/incident/236108 Sat, 22 Jul 2023 17:58:00 -0000 https://theneo.betteruptime.com/incident/236108#95fb0bccb64a557e57a0a6c565eae57a3f1031175cb1172243849ba97e143371 Our servers are scheduled for important updates. During this time, the system will be in maintenance mode and temporarily unavailable. We apologize for any inconvenience and thank you for your patience as we work to enhance our service quality. Please check back for updates https://theneo.betteruptime.com/incident/236108 Sat, 22 Jul 2023 17:58:00 -0000 https://theneo.betteruptime.com/incident/236108#95fb0bccb64a557e57a0a6c565eae57a3f1031175cb1172243849ba97e143371 Our servers are scheduled for important updates. During this time, the system will be in maintenance mode and temporarily unavailable. We apologize for any inconvenience and thank you for your patience as we work to enhance our service quality. Please check back for updates https://theneo.betteruptime.com/incident/236108 Sat, 22 Jul 2023 17:58:00 -0000 https://theneo.betteruptime.com/incident/236108#95fb0bccb64a557e57a0a6c565eae57a3f1031175cb1172243849ba97e143371 Our servers are scheduled for important updates. During this time, the system will be in maintenance mode and temporarily unavailable. We apologize for any inconvenience and thank you for your patience as we work to enhance our service quality. Please check back for updates https://theneo.betteruptime.com/incident/225213 Tue, 27 Jun 2023 07:15:00 -0000 https://theneo.betteruptime.com/incident/225213#941aa3581360576542b5f84fc3de03d19bb1e8cb9269fc1d03f2ac41b9b9a1f9 Maintenance completed https://theneo.betteruptime.com/incident/225213 Tue, 27 Jun 2023 07:15:00 -0000 https://theneo.betteruptime.com/incident/225213#941aa3581360576542b5f84fc3de03d19bb1e8cb9269fc1d03f2ac41b9b9a1f9 Maintenance completed https://theneo.betteruptime.com/incident/225213 Tue, 27 Jun 2023 07:15:00 -0000 https://theneo.betteruptime.com/incident/225213#941aa3581360576542b5f84fc3de03d19bb1e8cb9269fc1d03f2ac41b9b9a1f9 Maintenance completed https://theneo.betteruptime.com/incident/225213 Tue, 27 Jun 2023 07:06:00 -0000 https://theneo.betteruptime.com/incident/225213#88abbd5796ffcf653df3e2fb594557b7fccba8bcac0f94549f6dfcf14a257fab We are doing maintance on our servers, will be back shortly https://theneo.betteruptime.com/incident/225213 Tue, 27 Jun 2023 07:06:00 -0000 https://theneo.betteruptime.com/incident/225213#88abbd5796ffcf653df3e2fb594557b7fccba8bcac0f94549f6dfcf14a257fab We are doing maintance on our servers, will be back shortly https://theneo.betteruptime.com/incident/225213 Tue, 27 Jun 2023 07:06:00 -0000 https://theneo.betteruptime.com/incident/225213#88abbd5796ffcf653df3e2fb594557b7fccba8bcac0f94549f6dfcf14a257fab We are doing maintance on our servers, will be back shortly https://theneo.betteruptime.com/incident/206040 Thu, 11 May 2023 11:00:00 -0000 https://theneo.betteruptime.com/incident/206040#ff6d8af7793701675ebbca8501c6f480dc2a8fef187f8e189cfe9dfbbcc308bd Maintenance completed https://theneo.betteruptime.com/incident/206040 Thu, 11 May 2023 11:00:00 -0000 https://theneo.betteruptime.com/incident/206040#ff6d8af7793701675ebbca8501c6f480dc2a8fef187f8e189cfe9dfbbcc308bd Maintenance completed https://theneo.betteruptime.com/incident/206040 Thu, 11 May 2023 11:00:00 -0000 https://theneo.betteruptime.com/incident/206040#ff6d8af7793701675ebbca8501c6f480dc2a8fef187f8e189cfe9dfbbcc308bd Maintenance completed https://theneo.betteruptime.com/incident/206040 Thu, 11 May 2023 10:00:00 -0000 https://theneo.betteruptime.com/incident/206040#f507382d076fe4c12c89731b05a89b137b118f82cfb9ad14bd885ebd9dedf1a1 Releasing the new look for the published docs, ChatGPT, Advanced Search, Endpoint Summaries and other exciting updates https://theneo.betteruptime.com/incident/206040 Thu, 11 May 2023 10:00:00 -0000 https://theneo.betteruptime.com/incident/206040#f507382d076fe4c12c89731b05a89b137b118f82cfb9ad14bd885ebd9dedf1a1 Releasing the new look for the published docs, ChatGPT, Advanced Search, Endpoint Summaries and other exciting updates https://theneo.betteruptime.com/incident/206040 Thu, 11 May 2023 10:00:00 -0000 https://theneo.betteruptime.com/incident/206040#f507382d076fe4c12c89731b05a89b137b118f82cfb9ad14bd885ebd9dedf1a1 Releasing the new look for the published docs, ChatGPT, Advanced Search, Endpoint Summaries and other exciting updates https://theneo.betteruptime.com/incident/175400 Wed, 15 Feb 2023 18:00:00 -0000 https://theneo.betteruptime.com/incident/175400#051a77fa15678c0cb2e1fc75e011b3cf30e2e10503dffb0b88198c43b5b22598 Maintenance completed https://theneo.betteruptime.com/incident/175400 Wed, 15 Feb 2023 18:00:00 -0000 https://theneo.betteruptime.com/incident/175400#051a77fa15678c0cb2e1fc75e011b3cf30e2e10503dffb0b88198c43b5b22598 Maintenance completed https://theneo.betteruptime.com/incident/175400 Wed, 15 Feb 2023 18:00:00 -0000 https://theneo.betteruptime.com/incident/175400#051a77fa15678c0cb2e1fc75e011b3cf30e2e10503dffb0b88198c43b5b22598 Maintenance completed https://theneo.betteruptime.com/incident/175400 Wed, 15 Feb 2023 14:30:00 -0000 https://theneo.betteruptime.com/incident/175400#51e9f35e1d5a7f83de5be571db16ce2997774f128ea9ffff7e1aaae8fae5b79f We are deploying for alll of our existing users a convertion from old edtiro to new one https://theneo.betteruptime.com/incident/175400 Wed, 15 Feb 2023 14:30:00 -0000 https://theneo.betteruptime.com/incident/175400#51e9f35e1d5a7f83de5be571db16ce2997774f128ea9ffff7e1aaae8fae5b79f We are deploying for alll of our existing users a convertion from old edtiro to new one https://theneo.betteruptime.com/incident/175400 Wed, 15 Feb 2023 14:30:00 -0000 https://theneo.betteruptime.com/incident/175400#51e9f35e1d5a7f83de5be571db16ce2997774f128ea9ffff7e1aaae8fae5b79f We are deploying for alll of our existing users a convertion from old edtiro to new one