Incidents and maintenance reported on status page for Theneo https://theneo.betteruptime.com/ https://d1lppblt9t2x15.cloudfront.net/logos/593a9c9cc16bd6e14057edf8ef95832a.png https://theneo.betteruptime.com/ en https://theneo.betteruptime.com/maintenance/780445 Fri, 05 Dec 2025 08:58:21 -0000 https://theneo.betteruptime.com/incident/780445#1b46fff283c9a80b75963636e50eaa42b791674739c2860e5c566b76010e80b7 Maintenance https://www.cloudflarestatus.com/ https://theneo.betteruptime.com/maintenance/776512 Sat, 29 Nov 2025 21:00:05 -0000 https://theneo.betteruptime.com/incident/776512#1bd940833b43a4d1353b541ae3af0c0443b3543f37a256ab0cb14756b39db71e Maintenance Brief Update to N.Virginia Servers https://theneo.betteruptime.com/maintenance/777290 Wed, 26 Nov 2025 22:00:00 -0000 https://theneo.betteruptime.com/incident/777290#958dfe65378524e8539d1fe4dfc603b3509faa4d9bf38b08ed7437f6479361cc Maintenance We’re performing a planned server upgrade to improve performance, reliability, and scalability. During this maintenance window, you may experience brief periods of limited access. Thank you for your patience—we’re making things faster and more stable for you. https://theneo.betteruptime.com/maintenance/753025 Tue, 28 Oct 2025 11:30:31 -0000 https://theneo.betteruptime.com/incident/753025#899a43900d4ce5fcbd5b984190104dda8c48f56d6c8cbf07680e09c169e4928e Maintenance We are running AWS Maintenance, if you experience any issues please email us at hello@theneo.io https://theneo.betteruptime.com/maintenance/564217 Wed, 14 May 2025 13:00:00 -0000 https://theneo.betteruptime.com/incident/564217#edbf75c568dbc5705f7a5c72c1b8ae31e33633c3239f4a2e95b7d46598b9b81d Maintenance We’re currently experiencing an unexpected delay in our database upgrade. As traffic grew rapidly today, MongoDB Atlas’s automatic scaling feature attempted to increase our cluster capacity —but ran into an internal hiccup that has left the upgrade in progress longer than anyone anticipated. While our platform has remained stable and secure throughout, you may notice some intermittent slowdowns until the process completes. Please rest assured that we’re in constant, real-time collaboration with the MongoDB Atlas engineering team, and they’ve elevated our case to their highest priority. We’ve also provisioned additional read replicas on standby to help pick up any extra load as soon as the upgrade finishes. Our goal is to have full capacity restored within the next hour, and we’ll update you immediately once everything is back to normal. We sincerely apologize for any inconvenience this may cause. Thank you for your patience and understanding—your success is our top priority, and we’re holding MongoDB Atlas accountable for resolving this as quickly as possible. https://theneo.betteruptime.com/maintenance/548498 Mon, 21 Apr 2025 12:14:00 -0000 https://theneo.betteruptime.com/incident/548498#5b9a47666c7a5319918805400d832bfb0593bf161b766b035bc232f648647e73 Maintenance Server updates https://theneo.betteruptime.com/maintenance/547743 Sat, 19 Apr 2025 12:46:00 -0000 https://theneo.betteruptime.com/incident/547743#cad95c712573deebd208e4fef8316ea36a48662baa574539cfda96707e724b22 Maintenance Maintenance mode activated https://theneo.betteruptime.com/maintenance/522119 Mon, 03 Mar 2025 21:20:00 -0000 https://theneo.betteruptime.com/incident/522119#154b2f7d8e59f56070ad1ec906713729eb78151df14284590b3ef7c25ba43eac Maintenance All the services should be operational, if you face any issues please reach out to hello@theneo.io https://theneo.betteruptime.com/maintenance/469043 Thu, 28 Nov 2024 04:17:00 -0000 https://theneo.betteruptime.com/incident/469043#b9573196e3a5101036703b24d2b827b21a732ae51bb1089ab86f44a34b1461c7 Maintenance Migration pre-release https://theneo.betteruptime.com/maintenance/449676 Thu, 24 Oct 2024 01:31:20 -0000 https://theneo.betteruptime.com/incident/449676#722e9ad29d8c6eb191bbf9d099474ec404e706090493a9daa34ba896bf1bbb25 Maintenance Hi there, We are performing scheduled maintenance on our servers. If you encounter any issues with your documentation, please don't hesitate to reach out to us at hello@theneo.io. Thanks for your understanding! https://theneo.betteruptime.com/maintenance/236108 Sat, 22 Jul 2023 17:58:00 -0000 https://theneo.betteruptime.com/incident/236108#95fb0bccb64a557e57a0a6c565eae57a3f1031175cb1172243849ba97e143371 Maintenance Our servers are scheduled for important updates. During this time, the system will be in maintenance mode and temporarily unavailable. We apologize for any inconvenience and thank you for your patience as we work to enhance our service quality. Please check back for updates https://theneo.betteruptime.com/maintenance/225213 Tue, 27 Jun 2023 07:06:00 -0000 https://theneo.betteruptime.com/incident/225213#88abbd5796ffcf653df3e2fb594557b7fccba8bcac0f94549f6dfcf14a257fab Maintenance We are doing maintance on our servers, will be back shortly https://theneo.betteruptime.com/maintenance/206040 Thu, 11 May 2023 07:04:55 -0000 https://theneo.betteruptime.com/incident/206040#f507382d076fe4c12c89731b05a89b137b118f82cfb9ad14bd885ebd9dedf1a1 Maintenance Releasing the new look for the published docs, ChatGPT, Advanced Search, Endpoint Summaries and other exciting updates https://theneo.betteruptime.com/maintenance/175400 Wed, 15 Feb 2023 07:38:14 -0000 https://theneo.betteruptime.com/incident/175400#51e9f35e1d5a7f83de5be571db16ce2997774f128ea9ffff7e1aaae8fae5b79f Maintenance We are deploying for alll of our existing users a convertion from old edtiro to new one