Theneo
Status
Back

Previous incidents

June 2025
No incidents reported.
May 2025
May 14, 2025
Maintenance

Scheduled Upgrade

We’re currently experiencing an unexpected delay in our database upgrade. As traffic grew rapidly today, MongoDB Atlas’s automatic scaling feature attempted to increase our cluster capacity —but ran into an internal hiccup that has left the upgrade in progress longer than anyone anticipated. While our platform has remained stable and secure throughout, you may notice some intermittent slowdowns until the process completes.

Please rest assured that we’re in constant, real-time collaboration with the MongoDB Atlas engineering team, and they’ve elevated our case to their highest priority. We’ve also provisioned additional read replicas on standby to help pick up any extra load as soon as the upgrade finishes. Our goal is to have full capacity restored within the next hour, and we’ll update you immediately once everything is back to normal.

We sincerely apologize for any inconvenience this may cause. Thank you for your patience and understanding—your success is our top priority, and we’re holding MongoDB Atlas accountable for resolving this as quickly as possible.

Completed · 6 days and 8 hours ago
April 2025
April 21, 2025
Maintenance

Scheduled maintenance

Server updates

Completed · 21 Apr at 05:40am PDT
April 19, 2025
Maintenance

Maintenance

Maintenance mode activated

Completed · 19 Apr at 06:40am PDT
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